Privacy Policy

At Senora, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, create an account, or otherwise interact with our services.

By using the Senora website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse or purchase from our website, we may collect certain information, including:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment and transaction information
• Account information, if you create an account
• Order history and purchase details
• Product preferences and interactions with our website
• Device information, IP address, browser type, and operating system
• Website usage information collected through cookies and similar technologies

We only request information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders
• Deliver products to your address
• Process payments and refunds
• Provide customer support
• Communicate with you about your orders
• Send important service-related notifications
• Improve our website, products, and customer experience
• Prevent fraud, abuse, and unauthorized transactions
• Maintain website security
• Comply with applicable laws and legal requirements
• Send promotional communications where permitted and where you have provided appropriate consent

You may opt out of marketing communications at any time by using the unsubscribe option provided in the communication or contacting us directly.

3. Payment Information

Payments made through our website may be processed by third-party payment providers. Senora generally does not store complete payment card details on its own servers.

Payment providers may collect and process information according to their own privacy policies and security practices.

4. Cookies

The Senora website may use cookies and similar technologies to provide essential website functionality and understand how visitors use our website.

Cookies may help us:

• Remember your preferences
• Keep items in your shopping cart
• Maintain your login session
• Understand website traffic and usage
• Improve website performance
• Provide relevant marketing or advertising where applicable

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

5. Sharing of Information

Senora does not sell your personal information as a standalone product.

We may share information with trusted third parties when necessary to operate our business, including:

• Payment processors
• Shipping and logistics providers
• Website hosting and technology providers
• Customer support services
• Analytics and marketing service providers
• Fraud prevention and security services
• Government authorities or legal advisers where required by law

These service providers may only receive information necessary to perform their respective services.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Third-Party Links

The Senora website may contain links to third-party websites, social media platforms, payment services, or other external services.

Senora is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

8. Children’s Privacy

Our website is intended for general consumers and is not knowingly directed toward children who are below the minimum age required under applicable law to provide personal information independently.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take reasonable steps to address the matter.

9. Your Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Raise a concern about how your information is handled

To exercise an applicable right, please contact Senora using the details provided below.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

11. Changes to This Privacy Policy

Senora may update this Privacy Policy from time to time to reflect changes to our business, technology, services, or applicable legal requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.