- Free Shipping within India
At Senora, we want your shopping experience to be simple and hassle-free. This policy explains how we process orders, deliver products, and handle returns, exchanges, and refunds.
Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
During sales, festive periods, product launches, or other high-demand periods, processing may take longer than usual.
Once your order has been dispatched, you will receive shipping information and tracking details where available.
Senora currently ships to addresses within India.
Available shipping options and applicable charges will be displayed during checkout.
Estimated delivery time is generally 3–7 business days after dispatch, depending on the delivery location and courier service.
Delivery times are estimates and are not guaranteed.
Remote locations, holidays, adverse weather, courier disruptions, and other circumstances outside our control may result in additional delays.
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Senora may occasionally offer free shipping as part of promotional campaigns or on orders meeting specified minimum purchase values.
Promotional shipping offers may have additional conditions.
Where tracking is available, tracking details will be shared through the contact information provided at checkout.
Tracking information may take some time to become active after the order has been handed to the courier.
If tracking information has not updated for an extended period, please contact our customer support team.
Customers are responsible for providing an accurate shipping address and contact number.
If an order is returned to Senora because an incorrect or incomplete address was provided, additional shipping charges may apply for reshipment.
If the order cannot be reshipped, the applicable refund may be processed after deducting any non-refundable shipping or related charges, where permitted.
Please inspect your package when it arrives.
If you receive a product that is:
please contact Senora within 48 hours of delivery.
Please provide your order number along with clear photographs or videos showing the product and packaging.
Our team will review the issue and provide an appropriate resolution, which may include a replacement, exchange, store credit, or refund.
To be eligible for a return, the product must generally:
Items that do not meet these requirements may be rejected.
For hygiene, safety, or other reasons, certain products may not be eligible for return or exchange.
These may include:
The applicable product page may identify additional exclusions.
To request a return, contact Senora at [Email Address] or through the website’s contact/return section within the applicable return period.
Please include:
Once your request is approved, you will receive instructions regarding the return process.
Do not send products to an address that has not been provided or confirmed by Senora.
Where exchanges are available, an eligible product may be exchanged for another size or eligible product, subject to availability.
If the requested replacement is unavailable, Senora may offer an alternative resolution such as store credit or a refund, depending on the circumstances and applicable policy.
Once a returned product has been received and inspected, Senora will notify you whether the return has been approved.
Approved refunds will generally be processed using the original payment method where possible.
The time required for the refund to appear in your account may depend on your bank or payment provider.
Shipping charges may be non-refundable unless the return is due to an error on our part, a defective product, or another circumstance where a refund of shipping charges is required.
For returns due to a change of mind, size preference, colour preference, or similar reasons, return shipping charges may be applicable.
For products that arrive damaged, defective, or incorrect, Senora may cover the applicable return shipping cost after verification.
Any applicable return shipping charges will be communicated during the return process.
Orders may only be cancelled before they are dispatched.
Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process.
To request cancellation, contact Senora as soon as possible after placing the order.
Products purchased during a sale or promotional campaign may have different return or exchange conditions.
Please review the conditions stated on the relevant product or promotional page before completing your purchase.
If a delivery attempt fails because the recipient is unavailable, the address is incorrect, or the courier is unable to complete delivery, the courier may make additional attempts.
Customers should cooperate with the courier to arrange delivery.
Repeated failed delivery attempts may result in the order being returned to Senora. Additional shipping charges may apply if the customer requests reshipment.
At Senora – The Clothing Studio, we bring together timeless elegance, contemporary style, and carefully curated fashion for every occasion. From ethnic classics to modern Indo-Western silhouettes, discover pieces designed to make you feel confident, comfortable, and effortlessly stylish.
